Return & Refund Policy

We want you to be fully satisfied with your purchase from The One KD Shop. This policy explains when and how you can request a return or refund, in line with Kuwait Consumer Protection Laws.

1. Returns Eligibility

• Products can be returned within [7/14] days of delivery.
• Items must be unused, in original packaging, with all tags and accessories.
• Non-returnable items include:
  • Personal care & hygiene products.
  • Customized or made-to-order products.
  • Digital/downloadable goods.

2. Defective or Wrong Items

• If you receive a damaged, defective, or incorrect product, we will arrange a free replacement or full refund.

3. Refund Process

• Refunds will be processed through the original payment method.
• Refund timelines:
  • KNET/Credit/Debit Card: 7–14 business days.
  • Cash on Delivery: Refund issued as store credit or bank transfer.

4. Exchange Policy

• Exchanges are allowed for size, color, or model variations (subject to availability).

5. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

6. How to Request a Return

• Contact us at support@onekdshop.com or call 66038456 within the return period.
• Provide order number, reason for return, and product images if applicable.

Effective Date: 21 August 2025